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User Agreement

This website is operated by Teacher Coles English Corner, LLC – TCEC. Throughout the website, the terms “we”, “us” and “our” refer to Teacher Coles English Corner, LLC– TCEC. Teacher Coles English Corner, LLC – TCEC offers this website and services (“Services”) available from this website to you, the user, conditioned upon your acceptance of all terms of service (“Terms of Service”) stated here.

By visiting our website and using our free or paid Services, you engage in our Services and agree to be bound by the following Terms of Service, including those additional terms of service and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the website, including without limitation users who are browsers, registrants, and/or customers.

Please read these Terms of Service carefully. By accessing, and then using any part of the website, you agree to be bound by these Terms of Service. If you do not agree to all the Terms of Service, then you may not continue to use our Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any updates to the shopping cart/payment gateway shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.

Our payment gateway is powered by Stripe and PayPal. Stripe and PayPal are all-in-one monetization platforms that provide various online payment options, including credit and debit cards, bank transfers, direct debit payments, eWallets, prepaid cards, WeChat Pay, and mobile payments when available.

SECTION 1 – SHOPPING CART/PAYMENT GATEWAY TERMS:

  1. By agreeing to these Terms of Service your certify and agree that/to:

    • You represent that you are at least the age of majority in your state, province, or country of residence

    • Or that you are the age of majority in your state, province, or country of residence and you have given us your consent to allow any of your minor dependents to use this website.

    • You may not use our Services for any illegal or unauthorized purpose or to violate any laws in your jurisdiction (including but not limited to copyright laws).

    • You must not transmit any worms or viruses or any code of a destructive nature.

  2. Payments on the Platform Payment:

    • Students at TCEC have the flexibility to pay for our tutoring services either in full or through a convenient payment plan. We utilize a secure third-party payment system to ensure a seamless and reliable payment experience. All payment terms and conditions are governed by your agreements with the third-party payment system.

  3. Payment Plans:

    • We understand the importance of financial flexibility, which is why we offer students the option to enroll in a payment plan for their convenience. By signing up for a payment plan, you are committing to an auto-renewing subscription that requires recurring payments. You have the freedom to manage and cancel your payment plan at any time by contacting us at Support@TeacherColesEngishCorner.com

  4. Refunds and Usage:

    • At TCEC, we are dedicated to fair and transparent billing practices. Purchased packages are non-refundable, and any lessons used from a package are non-creditable. However, if you believe you have been mistakenly charged, please reach out to us within thirty days of the charge, and we will diligently evaluate your request.

    • If you have requested a cancelation of your package and are on a payment plan, we will evaluate your package count and credited payments. If you have a balance due payment must be made before cancelation of the auto-renewal payment system. 

  • A breach or violation of any of the Terms of Service will result in an immediate termination of the Services.

SECTION 2 – GENERAL CONDITIONS:

We reserve the right to refuse the Services to anyone for any reason at any time.

You understand that your content (not including payment information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Payment information (such as credit cards) is always encrypted during transfers over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services, use of the Services, or access to the Services or any contact on the website through which the Services are provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms of Service.

SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION:

We are not responsible if the information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICES AND PRICES:

Prices for our Services are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Services.

SECTION 5 – SERVICES (if applicable):

Certain Services may be available exclusively online through the website. These Services may have limited quantities and are subject to return or exchange only according to our Refund Policy.

We reserve the right, but are not obligated, to limit the sales of our Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any Services that we offer. All descriptions and/or pricing of Services are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any Services at any time. Any offer for any Services made on this website is void where prohibited.

We do not warrant that the quality of any Services or information purchased or obtained by you will meet your expectations, or that any errors in the Services will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION:

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment information (such as credit cards), and/or orders that use the same billing address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate billing and account information for all orders made through our shopping cart/payment gateway.

For more details, please review our Refund Policy.

SECTION 7 – OPTIONAL TOOLS:

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the website is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services through the website. Such new services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS:

Certain content and services available via our Services may include materials from third parties.

Third-party links on this website may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS:

If, at our request, you send certain specific submissions (for example 5-star evaluations) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion which is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any rights of any third-party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – TCEC Instructors/Teachers:

  1. Tutor Availability and Quality Tutor Availability:

    • At TCEC, we strive to ensure that our students have access to a diverse pool of qualified tutors. While we make every effort to accommodate your preferred schedule, please note that tutor availability may vary, and we cannot guarantee the availability of a specific tutor at all times.

  2. Tutor Quality:

    • We are dedicated to maintaining the highest standards of tutor quality. Our team carefully evaluates and selects tutors based on their credentials, experience, and qualifications. However, it's important to note that TCEC does not conduct extensive screening of tutors beyond our standard selection process. If you ever have any concerns or feedback regarding a tutor, please don't hesitate to reach out to us at Support@TeacherColesEnglishCorne.

SECTION 11 –Zoom/Voov Lessons & Recordings:

Online Meeting Platforms:

  1. TCEC uses Zoom Meetings as the main online teaching platform with Voov Meeting by Tencent as the second option when Zoom Meetings is not available or not working.

  2. By booking a lesson and joining the online meeting platform, via the provided link, you have agreed to not only use the above-mentioned platforms but also agree to have the class recorded by the TCEC Teacher for the benefit of your child, as they'll get to view the recorded lessons at their own leisure.

Online Lesson Requirements:

​By joining the online lesson via the provided link you have agreed to the following TCEC Rules of

Conduct while participating in the online lesson.

  1. All lessons are recorded by the TCEC Teacher. 

  2. Recordings will include images/video and audio.

  3. All participants will turn on their cameras and leave them on at all times during the lesson.

  4. All participants will treat each other with respect and kindness.

  5. Absolutely NO PROFANITY, NUDITY, PORNOGRAPHIC, or ILLEGAL/INAPPROPRIATE SOLICITATIONS/PICTURES/AUDIO will be displayed or used at any time during the lesson.

    1. **This will also include all students wearing proper attire in class at all times. Male and female students should arrive fully dressed in proper attire for their lessons. ​

    2. ***Remember all lessons are recorded. Please be aware that anyone crossing into the view of the attendee's camera will also need to be properly dressed as well.

  6. TCEC Teachers may disconnect or close a meeting at any time, without notice, if they feel threatened, or if there are any violations mentioned in #5 above. No refunds or class credits will be given if the teacher leaves the meeting for these reasons.

  7. All participants will conduct themselves with politeness and good manners. If, at any time any participant is unkind, impolite, offensive, or does not use good manners the TCEC Teacher will give a warning to the participant/s notifying them of the infraction and offering a correction. If the misconduct continues after the 2nd warning the TCEC Teacher can end the class and there will be no refund or class credit issued.

 

RECORDING NOTICE:

"All online lessons with TCEC enable an attendee to participate through a personal device's microphone and/or camera. An attendee may elect not to participate through the use of a microphone and/or camera, but the attendee also understands that it is at the TCEC Teachers' discretion to end the meeting without refund or class credit if an attendee opts to do so. The election of an attendee to use a microphone and/or camera constitutes a release and waiver of rights in the capture of the attendee's image, likeness, and/or voice for the exclusive use by Teacher Coles English Corner, LLC with no limitations, exclusions, or expirations."

Attendees, clients, parents, or guardians may opt-out of the agreement to use the attendees' image and/or likeness for exclusive use by Teacher Coles English Corner, LLC by providing written notice to our support email address: Support@TeacherColesEnglishCorner.com.

 

Once written notice to opt-out of the agreement to use the attendee's image and/or likeness has been received by Teacher Coles English Corner, LLC all future usage will not include the attendee's image and/or likeness as stipulated by the opt-out request. TCEC will continue to maintain the exclusive rights to the usage of the class video recording with the attendee's voice present but without the attendee's image and/or likeness visible to the public.

SECTION 12 – FREE ASSESSMENT / TEST LESSONS:

Teacher Coles English Corner, LLC - TCEC offers free Assessment Demo Lessons during various promotional offerings. This Service is only offered free if you arrive at your scheduled Assessment Demo Lesson on time as scheduled by you in our online booking calendar.

If you do not arrive at your scheduled time for your Free Assessment Demo Lesson you agree that you will pay for one Full Price Solo Lesson at the current listed price on our TCEC Bookings Page.

**All Free Assessment Demo Lessons are offered at 1 (one) free demo per person. You are welcome to schedule more than one Assessment Demo Lesson but only the 1st Assessment Demo Lesson will be allowed to qualify for the Free Assessment Demo Lesson Promotion.

SECTION 13 – Bookings, Cancellations, Permanent Schedule, & HW Submission Policies

Cancellations Policy:

  1. Classes can be canceled up to 24hrs before a lesson begins. 

  2. Late, non-billed cancellations are approved at the teacher's discretion.

 

Booking Policy:

  1. All bookings can be made up to 30 days in advance. 

  2. Classes can be booked up to 24hr before a lesson begins.

  3. Late bookings are accepted at the teacher's discretion.
     

Permanent Bookings Policy:

  1. Permanent bookings are arranged with each teacher individually.

  2. All permanent bookings are personally scheduled by the teacher for your convenience.

  3. Clients who continually cancel or move a permanent booking can be removed from the teacher's permanent schedule at the teacher's discretion.

  4. Permanent bookings can be canceled according to our regular cancellation policy with the understanding that you must also notify your teacher personally of the cancellation as well.

 

Homework Submission Policy:

  1. Submission Deadline:

    • All assigned homework must be submitted to the TCEC Finished HW folder no later than 10:00 pm on the night preceding the scheduled lesson.

    • Any homework submitted after the submission deadline is not obligatory for correction by the TCEC teacher. While the teacher retains the discretion to correct late-submitted homework, it is not mandated by TCEC.

  2. Submission Format:

    • PDF file format only

      • Incorrect file format will not be corrected​

    • One (1) file submission per homework assignment only​

      • Multiple submissions per assignment will not be corrected

    • Exceptions: If the TCEC Teacher requests multiple submissions in other file formats (eg. mp3/mp4)​

 

It is important to bear in mind that our teachers manage multiple classes, allocating time not only for lesson preparations but also for homework correction. Submission of late homework introduces delays and additional workload for the teacher.

 

We appreciate your understanding and cooperation in adhering to the homework submission policy, as it ensures a streamlined and efficient learning experience for both students and teachers at Teacher Cole's English Corner.

Thank you for your commitment to your language-learning journey.​

 

SECTION 14 – Group Package & Corporate Course Policies

Group: Packages/Courses

  1. Class Continuation and Course Count:

    • Unless all participants cancel, the class will continue and will be counted towards their course count. The purpose of group packages/courses is to ensure a cohesive learning experience for all participants. In the event that some participants choose to cancel, the class will proceed as scheduled to maintain the integrity of the group dynamic.

  2. Video Copy of Missed Classes:

    • We understand that unforeseen circumstances may arise, preventing participants from attending certain classes. To ensure that students stay up to date, a video copy of missed classes will be provided. This allows participants to review the material covered and minimize any knowledge gaps.

  3. No Refunds on Missed Classes:

    • Please note that there will be no refunds for missed classes. As group packages/courses are designed to provide a comprehensive learning experience for all participants, the course fee covers the entire program. While we understand that individual circumstances may arise, the group setting and structure of the classes make it difficult to offer refunds for missed sessions.

 

By participating in our group packages/courses, you agree to the terms mentioned above and acknowledge that the class will continue unless all participants cancel. Additionally, you understand that missed classes will be provided as video copies and that no refunds will be given for missed sessions.

SECTION 15 – Package/Subscription Lesson Accounting:

It is the responsibility of the student/parent/guardian to track the number of lessons taught and to maintain an accurate record by periodically checking their Member's Account via the TCEC website. Using the TCEC Spaces by Wix 

app is recommended for quick lesson bookings, cancelations, and purchases, but it is also recommended to check your member account via the TCEC website at least once a month to check your previously taught lessons for accuracy.

Conditions for Lesson Count Errors:

  1. Check your member account via the TCEC website at least once a month for lessons taught

  2. Any errors in lesson count must be brought to your teacher before your package expires 

  3. Screenshots of errors must be in English

  4. Any errors from Expired Packages or errors over 1-year-old (whichever comes later) will not be researched or corrected by the TCEC Support Team

SECTION 16 – Specialized and Personalized Lessons:

At Teacher Cole's English Corner, we are committed to providing a personalized and enriching language learning experience for our students. To ensure transparency and clarity, we have established the following policies regarding specialized and personalized lessons:

  1. Personalized Lessons:

    • Definition: Personalized lessons refer to the customization of our standard lesson plans and materials to align with the individual goals, preferences, and learning styles of each student.

    • Included in Packages: Personalized lessons are included in all our language learning packages. This customization is based on the standardized materials provided by Teacher Cole's English Corner.

  2. Specialized Lessons:

    • Definition: Specialized lessons involve the creation of unique and tailored lesson plans that go beyond the scope of our standard offerings. These lessons are crafted to meet specific requests, topics, or learning objectives unique to an individual student.

    • Quoted Price Plan: Specialized lessons, requiring the creation of distinct materials and a significant investment of time and expertise, are subject to a separately quoted price plan. This compensates our teachers for their dedication, effort, and specialized skill set involved in crafting these lessons.

  3. Expectations:

    • Standard Lessons: Our standard language learning packages include personalized lessons utilizing available standardized materials. These lessons are designed to address the overarching language learning goals of our students.

    • Communication: Clear and open communication is essential for ensuring that our teachers have a comprehensive understanding of each student's goals. This facilitates the effective personalization of lessons within the framework of our standard offerings.

    • Quoted Price Plan: If a student requests specialized lessons, a separate quotation will be provided to cover the additional time and expertise required for crafting unique materials.

  4. Transition Between Teachers:

    • Individual Approaches: Each teacher at Teacher Cole's English Corner brings their own teaching methodology, experience, and expertise to the classroom. When transitioning between teachers, students may experience variations in teaching styles and approaches.

    • Personalization Continuity: While our commitment to personalization remains consistent, the personalization approach may differ based on individual teacher methodology.

By engaging with Teacher Cole's English Corner and utilizing our services, you acknowledge and agree to the terms outlined in this section regarding specialized and personalized lessons. We appreciate your understanding and cooperation in maintaining a positive and harmonious learning environment for both students and teachers.

 

SECTION 17 - AI and Autocorrect/Performace Enhancing Software Usage:

At Teacher Cole's English Corner (TCEC), we recognize the value of modern technology in enhancing the language learning experience. We encourage the ethical and proper use of AI and Autocorrection/Performance Enhancing Software to augment the learning process, providing additional support and opportunities for improvement. However, it is crucial that such tools do not replace or hinder the development of essential language skills needed for success.

 

By engaging with TCEC and utilizing AI or Autocorrection/Performance Enhancing Software, users acknowledge and agree to the following guidelines and acceptable conduct:

  1. Purposeful Usage:

    • AI and Autocorrection/Performance Enhancing Software should be used purposefully to enhance the learning experience, not as a substitute for active engagement and participation.

  2. Original Work Submission:

    • Users opting to use AI or autocorrection software for homework assignments must first present their original work to the teacher, showcasing all mistakes before applying any corrections.

  3. English-Only Questions:

    • When utilizing AI or autocorrection software, any questions related to the corrected work should be presented in English. This ensures effective communication and understanding.

  4. Corrected Work Submission:

    • Users are required to submit both the original and corrected versions of their work to the teacher. This enables the teacher to assess the learning process and provide targeted feedback.

  5. Explanation of Corrections:

    • Articulating why the work was corrected is essential. Users should demonstrate their understanding of the corrections, showcasing the learning achieved through the use of AI or autocorrection tools.

  6. Seeking Clarification:

    • If there are aspects of the corrections that users do not understand, questions should be framed to allow the teacher to provide prepared answers during class. This facilitates a deeper understanding of the language concepts​

**The simplest way to accomplish #2-6 is to download your AI Chat and submit this with our completed HW.

 

These guidelines are in place to ensure that AI and Autocorrection/Performance Enhancing Software contribute positively to the language learning journey at TCEC. Users are encouraged to view these tools as valuable aids rather than hindrances, promoting growth, understanding, and skill development.

 

Your cooperation in adhering to these guidelines is appreciated and ensures that the use of AI and autocorrection software becomes a valuable tool in your language learning experience.

SECTION 18 – PERSONAL INFORMATION:

Your submission of personal information through the shopping cart/payment gateway is governed by our Privacy Policy. To view our Privacy Policy, see below.

SECTION 19 – ERRORS, INACCURACIES, AND OMISSIONS:

Occasionally there may be information on our website or in the Services that contains typographical errors, inaccuracies, or omissions that may relate to service descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Services or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify information in the Services or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Services or on any related website should be taken to indicate that all information in the Services or on any related website has been modified or updated.

SECTION 20 – PROHIBITED USES:

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the website or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Services or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Services or any related website for violating any of the prohibited uses.

SECTION 21 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY:

We do not guarantee, represent, or warrant that your use of the Services will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results that may be obtained from the use of the Services will be accurate or reliable.

You agree that from time to time we may remove the Services for indefinite periods of time or cancel the Services at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Services is at your sole risk. The service delivered to you through the Services are (except as expressly stated by us) provided ‘as is’ and ‘as available for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Teacher Coles English Corner, LLC – TCEC, our directors, officers, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Services, or for any other claim related in any way to your use of the Services, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Services or any content posted, transmitted, or otherwise made available via the Services, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 22 – INDEMNIFICATION:

You agree to indemnify, defend, and hold harmless Teacher Coles English Corner, LLC – TCEC, our directors, officers, affiliates, agents, contractors, interns, suppliers, service providers, or licensors, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.

SECTION 23 – SEVERABILITY:

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 24 – TERMINATION:

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our website.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for any amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 25 – ENTIRE AGREEMENT:

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this website or with respect to the Services, constitute the entire agreement and understanding between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 26 – GOVERNING LAW:

These Terms of Service and any separate agreements whereby we provide you the Services shall be governed by and construed in accordance with the laws of Wyoming State, USA.

SECTION 27 – CHANGES TO TERMS OF SERVICE:

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 28 – CONTACT INFORMATION:

Questions about the Terms of Service should be sent to us at support@teachercolesenglishcorner.com.

User Agreement

Refund Policy

This Refund Policy describes when you can request a refund and the process.

REFUND POLICY:

You can get a 30-day refund for no reason.

To initiate a refund within 30 days after ordering, you can make a request in an email sent to us at support@teachercolesenglishcorner.com and make sure to supply us with the receipt of payment that you received from our payment gateway.

REFUNDS (if applicable):

As quickly as possible after your refund request is received, you will receive a notification through email in regards to whether or not it was approved.

If you are approved, then your refund will be processed and the team at Stripe will relay it to you through a credit that will be applied to the payment method you used to order, within a certain number of days.

You will receive a full refund on the Services you ordered if you had yet to use any of the Services. If you did use some of the Services, then you will receive a partial refund on the remainder of the Services that you didn’t use.

If you’re not approved, we do allow you to transfer any of the Services that you didn’t use to someone else.

LATE OR MISSING REFUNDS (if applicable):

If you haven’t received a refund yet, first check the account you used to make the payment, then contact the related company as there is often some processing time before your refund is officially posted.

If you’ve done all of this and have yet to receive your refund, please contact us at: support@teachercolesenglishcorner.com 

Refund Policy

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website.

PERSONAL INFORMATION WE COLLECT:

When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the website, we collect information about the individual web pages that you view, what websites or search terms referred you to our website, and information about how you interact with the website. We refer to this automatically-collected information as “Device Information”.

We collect device information using the following technologies.

1. “Cookies” are data files that are placed on your device and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org “Cookies”.

2. “Log files” track actions occurring on the website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

3. “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the website.

Additionally, when you make a purchase or attempt to make a purchase through the website, we collect certain information from you, including your name, billing address, payment information, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the website (including processing your payment information and providing you with payment receipts). Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our Services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our website (for example, by generating analytics about how our customers browse and interact with the website, and to assess the success of our marketing and advertising campaigns).

We share your Personal Information with third-parties to help us use your Personal Information, as described above. For example, we use Stripe and PayPal to power our payment gateway – you can read more about how Stipe and PayPal use your Personal Information here:

https://stripe.com/privacy & https://www.paypal.com/en/webapps/mpp/ua/privacy-full. We also use Google Analytics to help us understand how our customers use the website – you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

NOT TRACKING:

Please note that we do not alter our website’s data collection and use practices when we see a Do Not Track signal from your browser.

DATA RETENTION:

When you place an order through the website, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS:

The website is not intended for individuals under the age of 18.

CHANGES:

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

CONTACT US:

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at support@teachercolesenglishcorner.com.

Privacy Policy
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